KidneyPal has a generous free plan and an optional subscription called KidneyPal Pro. This page covers exactly what Pro unlocks and how billing works depending on where you subscribed.
What KidneyPal Pro Unlocks
| Feature | Free | Pro |
|---|---|---|
| Daily scans (photo, label, barcode, and voice/text combined) | 5 per day | Unlimited |
| Meal chat (follow-up questions after a scan) | 2 per meal | Unlimited |
| Ask About Recipe chat | — | ✅ |
| Full cooking instructions on all recipes | Your own recipes only | ✅ |
| Recipe favorites | Up to 3 | Unlimited |
| Import, create, and edit recipes | — | ✅ |
| Nutrient trend charts | — | ✅ |
| AI pattern insights | — | ✅ |
| Doctor PDF report | — | ✅ |
| Weight trends | — | ✅ |
| Apple Health sync | — | ✅ |
| Optional nutrients (calories, carbs, fat, and more) | — | ✅ |
| Binder tracker | — | ✅ |
| KidneyPal on the Web (use the app in your browser) | — | ✅ |
For details on each feature, see Progress & Insights, Doctor Report, Recipes, Apple Health, Binder Tracker, and KidneyPal on the Web.
What Stays Free Forever
The core of KidneyPal never goes behind a paywall:
- 5 scans a day — photo, label, barcode, or quick log, refreshed at midnight
- Your full diary with personalized nutrient limits
- Fluid tracking
- Browsing and searching every recipe, viewing ingredients, nutrients, and kidney scores, and Add to Diary
- Recipe PDF export — single recipes and the bulk cookbook export
- Saved foods, streaks, daily notes, and weight logging
Tip: If you ever cancel Pro, none of your data disappears. Your diary, meals, and recipes stay in your account — you just lose access to Pro features until you resubscribe.
How to Subscribe
You can upgrade from inside the app — tap any Pro feature, or any Unlock with Pro button, and the upgrade screen appears. Monthly and yearly plans are available, and pricing is shown in the app (it varies by country and store).
You can also subscribe on the web — through our website, or from the subscribe screen at web.kidneypal.app. Web payments are made by card and processed by Paddle, our payment partner. A web subscription unlocks Pro everywhere: the iPhone/Android app and the web app, as long as you sign in with the same account.
Managing or Cancelling Your Subscription
How billing works depends on where you subscribed:
| Where you subscribed | Who bills you | How to cancel |
|---|---|---|
| iPhone / iPad app | Apple (App Store) | Open the iPhone Settings app → tap your name → Subscriptions → KidneyPal. Or use Settings → Manage Subscription in KidneyPal. |
| Android app | Google (Google Play) | Open the Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → KidneyPal. Or use Settings → Manage Subscription in KidneyPal. |
| Our website (Paddle) | Paddle (our web payment partner) | Go to your account portal at kidneypal.app/account — or use Settings → Manage Subscription in KidneyPal, which opens the portal already signed in. |
In all cases, cancelling stops future charges; your Pro access continues until the end of the period you’ve already paid for.
Tip: Deleting the app — or even deleting your account — does not cancel a subscription. Always cancel through the store or portal above.
The Web Account Portal (kidneypal.app/account)
If you subscribed on the web, kidneypal.app/account is your billing home. Sign in with the email and password you use for KidneyPal — or open it via Settings → Manage Subscription in the app, which signs you in automatically. From the portal you can:
- See your plan — name, price, status, next renewal date, and the card on file
- Change plan — switch between plans with fair proration: your unused time becomes credit, and you either pay just the difference now or the credit is applied automatically to future renewals. You’ll see the exact prorated total before you confirm.
- Cancel — your plan ends at the close of the period you’ve paid for; you keep full access until then and won’t be charged again
- Resume — changed your mind after cancelling? As long as the period hasn’t ended, one click turns your subscription back on
- Update your card — opens Paddle’s secure payment form
Tip: The portal only manages web subscriptions. If you subscribed through the App Store or Google Play, the portal will recognize that and point you to Apple or Google instead — it can’t change a store subscription.
Restore Purchases
Got a new phone, or reinstalled the app and Pro isn’t showing? Go to Settings → Restore Purchases. You’ll see Restore Complete with either “Your premium access has been restored” or “No active premium subscriptions found.”
For this to work, you must be signed in to the same store account you bought with — the same Apple Account on iPhone, or the same Google account on Android.
Subscribed on the Website?
If you bought KidneyPal Pro on our website, your subscription links to your app account automatically — just make sure you sign in to the app with the same email address you used when you purchased. Once you’re signed in, Pro unlocks on its own — in the mobile app and in KidneyPal on the Web.
Web subscribers manage billing at kidneypal.app/account (see the section above); Settings → Manage Subscription in the app takes you straight there.
If Pro doesn’t appear after signing in with the right email, email us at support@kidneypal.app and we’ll sort it out.
Refunds
Refunds are handled by whoever billed you:
- App Store: request through Apple at reportaproblem.apple.com
- Google Play: request through Google Play’s refund process
- Website (Paddle): email support@kidneypal.app and we’ll help
Billing Problems?
For any billing question — double charges, a plan that won’t activate, switching platforms — email support@kidneypal.app. Even faster: use Settings → Feedback / Support in the app, which pre-fills an email with the account details we need to help you.
